When the Unexpected Happens, Support Should Be Immediate, Structured, and Human.
Workplaces and schools are not immune to crisis. The sudden loss of an employee, workplace violence, traumatic injury, suicide, natural disaster, or other critical event can deeply impact morale, functioning, and psychological safety.
Kokoro Balance Integrative Services provides trauma-informed, structured Critical Incident Response (CIR) to help organizations stabilize, process, and move forward with strength and clarity.
What Is a Critical Incident?
A critical incident is any sudden, unexpected event that overwhelms an organization’s normal coping capacity. These may include:
- Sudden or traumatic death of an employee or student
- Workplace accidents or injuries
- Suicide or suicide attempts
- Violence or threats of violence
- Natural disasters
- Community tragedies affecting staff
- High-impact organizational events (e.g., layoffs, investigations, public crisis)
Our Approach
Using a Multi-Systemic Resiliency Approach (MSRA)-informed framework, CIR services are:
✔ Structured yet flexible
✔ Trauma-informed
✔ Confidential and psychologically safe
✔ Designed to reduce long-term impact
✔ Focused on restoring functioning and cohesion
Support may include:
- Leadership consultation immediately following the event
- Small group processing sessions
- Individual stabilization support
- Psychoeducation on stress and trauma responses
- Guidance for managers on how to support their teams
- Follow-up resilience planning
Our goal is not only to address immediate distress, but to reduce long-term disruption, absenteeism, turnover, and burnout.
Who We Serve
- Corporate organizations
- Healthcare settings
- Schools and universities
- Nonprofits
- Faith-based communities
- First responder organizations
Why Early Intervention Matters
Research shows that early, structured support following a traumatic event reduces risk of prolonged stress reactions and workplace disengagement. When organizations respond thoughtfully and promptly, employees feel supported, seen, and safer returning to work.
How to Engage Services
Critical Incident Response services are available:
- On-site
- Virtual
- Short-term intensive response
- Ongoing organizational support
For immediate response inquiries, please contact:
617-752-8698 or Jenn@KokoroBalance.com
Frequently Asked Questions
Is CIR the same as therapy?
No. Critical Incident Response is a structured, short-term, psychoeducational and stabilization-based intervention. It is not psychotherapy, though referrals can be made if ongoing care is needed.
How soon should we engage services?
Ideally within 24–72 hours following the event, though support can be beneficial at any stage.
Is this mandatory for employees?
Participation is voluntary and structured to promote psychological safety.
How long does a response typically last?
Initial sessions are often 60–90 minutes, with optional follow-up depending on organizational needs.
Kokoro Balance Integrative Services 